2 of 2 Contract Service Design Jobs in Newcastle upon Tyne

Hybrid) - SCC Flex Contract We are seeking an experienced User Researcher to support a large-scale programme, focusing on understanding the end-to-end service experience. The User Researcher will play a key role in uncovering user needs, identifying service improvement opportunities, and providing evidence-based insights … support service design and product decisions. Your responsibilities as the User Researcher: Conduct research across multiple user groups, including field-based and office-based workers. Understand how different users interact with services throughout the end-to-end journey. Identify pain points, service gaps, and opportunities for improvement. ...

public sector programme delivering user-centred digital services. This is an excellent opportunity to work within a multidisciplinary team, conducting research that directly influences service design and delivery. Key Details £300-£325 per day Immediate start Mostly remote 1 day per month onsite in Newcastle Public sector environment … SFIA Level 4 role Initial contract with extension potential Requirements Proven experience conducting qualitative user research across the service life cycle Ability to plan, manage and deliver research activities independently Experience synthesising findings and communicating insights to stakeholders Strong stakeholder engagement and collaboration skills Experience working within agile, multidisciplinary ...