2nd Line Support Endpoint Engineer - Norwich, UK
- Hiring Organisation
- Randstad Digital
- Location
- Norwich, Norfolk, East Anglia, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £12 - £14.32 per hour
remote and on-site support for hardware, software, and peripherals. Build, configure, and deploy workstations and laptops for technology refreshes. Support and manage Active Directory, Windows 11, Office 365, Citrix, and Sophos. Log, track, and resolve incidents within strict SLAs via the IT Service Desk. What … Bring Proven experience in 2nd-line IT desktop/hardware support. Strong technical knowledge of Windows 11, M365, and Active Directory. Excellent communication skills with the ability to translate IT jargon for non-technical users. A relevant IT degree, Microsoft Certification, or ITIL Foundation knowledge (highly desirable). ...