5 of 5 Contract Google Jobs in Norfolk

customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line Customer Support in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT Support with internal users Excellent customer service skills Role details ...

Create and activate audience segments using AEP Real-time CDP and Segment Builder. Enable cross-channel audience activation by integrating with destinations such as Google Ads 360, DSPs, ESPs, and other ad/marketing platforms. Monitor and troubleshoot data flows (Website/App > Tag/SDK > AEP ingestion > Segmentation > Activation … . Apply concepts like frequency capping, sequential conditions, and cross-channel journeys . Troubleshoot low match rates or sync delays with platforms such as Google Ads 360 by validating identity mappings, hashing, and consent alignment. Digital Analytics & Measurement: Work with marketing teams to define customer journeys (awareness > acquisition > conversion > retention ...

Create and activate audience segments using AEP Real-time CDP and Segment Builder. Enable cross-channel audience activation by integrating with destinations such as Google Ads 360, DSPs, ESPs, and other ad/marketing platforms. Monitor and troubleshoot data flows (Website/App > Tag/SDK > AEP ingestion > Segmentation > Activation … . Apply concepts like frequency capping, sequential conditions, and cross-channel journeys . Troubleshoot low match rates or sync delays with platforms such as Google Ads 360 by validating identity mappings, hashing, and consent alignment. Digital Analytics & Measurement: Work with marketing teams to define customer journeys (awareness > acquisition > conversion > retention ...

devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability … technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS ...

tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage … solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please ...