2 of 2 Contract Management Information System Jobs in Norfolk

with the information provided and prioritise in line with the Service Level Agreement Responsible for maintaining data quality\integrity of the Digital Services call management system Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software … agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Installing and configuring desktop software Administering IT accounts and system privileges in accordance with the security policy Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date Responsible for the safe use of … service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Working knowledge of Microsoft Office 2010 and Microsoft Apps Working knowledge of Microsoft Operating System Windows 10/Windows 11 Experience of working within a call centre, Information Technology Department, Service Desk environment or equivalent Experience of effective call handling, separating relevant More ❯

2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse … a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For More ❯