Support Engineer L3
- Hiring Organisation
- Opus Recruitment Solutions
- Location
- Newcastle upon Tyne, Tyne & Wear, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £37000 - £55000/annum
post-incident reviews and recommend long-term preventative solutions. Drive continuous service improvement through automation, process optimisation, tooling enhancements, and reduction of recurring incidents. Monitor service health and proactively identify risks, trends, and emerging issues. Develop and maintain operational documentation, runbooks, knowledge articles, and support procedures. Ensure monitoring, alerting … integrations. Knowledge of SQL and database troubleshooting. Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, Azure Monitor, or equivalent. Understanding of cloud platforms (Azure, AWS, or GCP). Familiarity with APIs, middleware, and integration technologies. Knowledge ...