2 of 2 Contract ITIL Jobs in the North East

develop the service desk function and surrounding IT support services. Deliver excellent customer service and incident response in line with Service Level Agreements, whilst conforming to ISO20000 practices/ITIL processes and other relevant service delivery frameworks. Working with key suppliers, supporting the delivery of key IT practices such as Incident, Service Request, Major Incident, Change and Problem Management as More ❯

into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a More ❯