2 of 2 Contract Incident Response Jobs in the North East

point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve application, infrastructure, integration, database, and data-related issues across supported products … architecture, business processes, and operational dependencies. Problem Management & Continuous Improvement Conduct root cause analysis (RCA) and contribute to Problem Management processes. Participate in post-incident reviews and recommend long-term preventative solutions. Drive continuous service improvement through automation, process optimisation, tooling enhancements, and reduction of recurring incidents. Monitor service ...

security principles and secure-by-default engineering - Experience with systems design and integration in complex environments - Comfortable supporting services in production - on-call participation, incident response, observability - User-focused mindset and experience collaborating with designers and product colleagues - Experience working in agile or hybrid delivery models (Scrum, Kanban ...