3 of 3 Contract Microsoft 365 Jobs in the North East

Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. * Mac OS experience and knowledge, desktop and Mac Book * Good MS office products experience - Office 365 and Teams. * Experience of using Apple, Android and other mobile devices. * An understanding of wireless connectivity and fault diagnostics. * To be able to floor walk and deal with More ❯

troubleshooting, resolve technical issues, and ensure customers receive an outstanding service every time. Your role will include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to … for We'd love to hear from you if you have: 2+ years' experience in an Analyst or Service Desk role Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite Hands-on experience with ServiceNow and ITIL frameworks Excellent communication and customer service skills The ability to work both independently and as part of a team Why More ❯

base Supporting Active Directory tasks including password resets and account provisioning Handling desktop support, printer issues, and general hardware troubleshooting Supporting Windows 10 and 11 environments Maintaining and supporting O365 applications Working in a fast-paced, varied workload environment What we are looking for: Proven 1st/2nd line support experience in a BAU setting Strong communication and interpersonal skills … support users at all levels Experience with Active Directory, desktop support, and ticketing systems Familiarity with Winpath would be desirable Public Sector experience strongly preferred Knowledge of Windows OS, O365, and general IT troubleshooting Ability to work independently and manage competing priorities What you need to do now If you're interested in this role, click 'apply now' to forward More ❯