4 of 4 Contract Root Cause Analysis Jobs in the North East

closely with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges. Analyse logs, performance metrics, and system behaviour to perform root cause analysis. Support incident, problem, change, and release management processes in line with ITIL standards. Maintain technical documentation, support procedures, and knowledge base … operational standards. Required Experience Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role. Strong troubleshooting, diagnostic, and root cause analysis skills. Experience supporting Windows-based enterprise applications and endpoint platforms. Experience working on large-scale IT transformation, migration, or deployment programmes. ...

vendors and support partners as needed. Required Skills & Experience Previous experience in a Level 2 Desktop, EUC, or Application Support role. Strong troubleshooting and root cause analysis skills. Experience supporting Windows desktop environments within enterprise organisations. Knowledge of: Windows 10 and Windows 11 Active Directory SCCM/ ...

mechanisms. Troubleshoot integration issues between upstream and downstream systems. Integration exposure working across SAP IS, SAP DPA, SAP ECC and Adobe e-commerce. Perform root cause analysis for payment-related incidents. Coordinate issue resolution with payment gateway providers and banks. Support payment tokenization and encryption standards. Participate ...

incidents and problems. Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM . Lead technical investigations, troubleshooting and root cause analysis. Manage and optimise Citrix policies, profiles and end-user experience. Support patching, upgrades, migrations and infrastructure improvements . Work closely with ...