4 of 4 Contract Service Design Jobs in the North East

an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC (Security Check) clearance and be comfortable working in a … fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in … person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government or large-scale organisations). Strong understanding of user research methodologies More ❯

re seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting … research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across … improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge More ❯

deep understanding of agile delivery in government settings. Key Responsibilities Lead the discovery and analysis of business needs, translating them into clear, actionable requirements. Collaborate with multidisciplinary teams to design and deliver effective digital solutions. Work closely with stakeholders to ensure alignment between business goals and technical solutions. Support the development of business cases and contribute to service design in line with GDS standards. Skills & Experience Proven experience as a Business Analyst in public sector. Strong analytical and problem-solving skills with a user-centred mindset. Excellent communication and stakeholder management abilities. Experience with GDS standards and agile delivery methodologies. Experience working across the full delivery lifecycle, from discovery to live service. If this role sounds More ❯

As an Interaction Designer, you'll work at the heart of an agile, multidisciplinary team to design user-centred digital services that are simple, accessible, and effective. You'll turn complex government processes into intuitive, seamless user journeys to make services that work for everyone. Responsibilities Collaborate with user researchers, content designers, and service designers to translate insights … into design solutions. Create wireframes, prototypes, and design patterns that meet GOV.UK Design System standards. Advocate for accessibility, inclusivity, and evidence-based design decisions. Iterate designs based on user feedback, analytics, and testing results. Contribute to design critiques, share best practices, and help shape design standards across the organisation. Key Requirements and Skills Active … Security Check (SC) clearance (essential) Proven experience designing digital products or services within large or complex organisations (government experience desirable) Strong knowledge of user-centred design, accessibility, and interaction patterns Ability to prototype and communicate design ideas clearly to technical and non-technical audiences Familiarity with agile delivery environments and working collaboratively within multidisciplinary teams Reasonable Adjustments: Respect More ❯