4 of 4 Contract Usability Testing Jobs in the North East

within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge of accessibility, inclusion, and digital service standards Excellent stakeholder management and facilitation skills More ❯

Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in More ❯

and relevant, making government services accessible and simple to use. Activities: . Collaborate with other user-centred design disciplines to create effective government services. . Support user research and usability testing activities. . Understand users' needs and behaviours, analysing evidence and translating user stories into service concepts that meet their needs. . Develop and implement content that meets More ❯

the user voice by: Conducting End-to-End Research: Independently design, plan, and execute research using a wide array of methodologies, including in-depth user interviews, contextual inquiries, and usability testing. Applying Mixed-Methods Mastery: Utilizing Advanced Proficiency in both Qualitative Research and Quantitative Research (e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating More ❯