2 of 2 Contract Chatbot Jobs in the North West

Salesforce, investigating issues affecting websites, portals, online chat, booking systems and other online customer journeys. Supporting the performance and continuous improvement of online chat, chatbots, Agentforce, self-service and automated customer processes. Identifying recurring issues, customer pain points and opportunities to use AI, automation and improved content to streamline processes … within digital support, customer experience, analysis or an operational environment. Experience using a case-management system such as Salesforce. Practical knowledge of online chat, chatbots, Agentforce, self-service and automated customer journeys. Strong analytical and problem-solving skills, with the ability to identify inefficient processes and turn findings into clear ...

someone with a background in digital customer experience, digital products, CRM platforms, process improvement or automation , particularly if you've worked with Salesforce, Agentforce, chatbots or AI-enabled customer journeys and enjoy turning customer or operational challenges into practical solutions. Where will I be working? Full time at our offices … tools . Experience using Salesforce or a similar CRM/case-management platform . Technical understanding and knowledge of Salesforce Agentforce, AI, automation and chatbots . Strong organisation skills and the ability to manage multiple priorities. Experience working with a range of stakeholders, delivery teams and third-party suppliers. ...