Dynamics 365 Customer Service Specialist
Manchester, North West, United Kingdom
InterQuest Group (UK) Limited
using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM functionality Utilise WebAPI for integrations and data operations Maintain the Dynamics 365 Contact Center, including: Copilot Studio – build voice/chat bots Copilot Analytics – track and optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other … hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM WebResources Experience with WebAPI integrations Exposure to Copilot Studio/Copilot Analytics highly desirable Good knowledge of Microsoft 365 administration (SharePoint, Teams) Strong stakeholder communication skills and ability to work in a fast More ❯
Employment Type: Contract
Rate: £350 - 500 per day
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