2 of 2 Contract Design Thinking Jobs in the North West

ensuring services are designed around customer needs while delivering measurable outcomes for the business. What You'll Be Doing Lead end-to-end Service Design activities from discovery through to implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that … integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues, and stakeholders to shape service improvements. Translate research and business requirements into practical, user-centred solutions. Measure ...

experienced and have a successful track record of delivering complex technology projects and programmes through multi-disciplinary teams using agile, lean software and design-thinking development methodologies. Specialist skills in agile delivery standards and practices within the full software development lifecycle with strong stakeholder management capabilities. Proficient ...