2 of 2 DemandTrendContract IT Analyst Jobs in the North West

Job summary *Previous applicants need not apply* The Service Desk Officer will provide a proficient NHS GM Digital & IT support service across the customer base. Provide in-depth technical remote support for all end-user equipment, systems and software supported by the IT Service. Support will be carried out in accordance with the customer's Service Level Agreement … The Service Desk Officer is the first point of contact for all customers and is responsible for ensuring all service requests and incidents are logged and managed appropriately. The IT Service Desk Officer will have diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge as required. Administrative tasks in support of the service … quality and detailed first line technical support to internal policies and procedures based on recognised ITIL good practice for all customers seeking support, advice and assistance on all supported IT Systems and infrastructure. - Handle queries by telephone, self-service portal, email and face to face from users to provide detailed advice, guidance and resolutions for system problems to all More ❯

On behalf of Network Rail, we are looking for an IT Problem & Incident Analyst for a 12 Month (Inside IR35) contract based Hybrid in Manchester. Join Network Rail's Digital Data and Technology team to lead investigations into major IT incidents and problems. You'll Identify, diagnose and eliminate IT incidents that could adversely impact the … the point of detection to permanent resolution. You'll drive and implement solutions, maintain effective stakeholder communication and minimise the impact of incidents that cannot be prevented. As an IT Problem & Incident Analyst your main responsibilities will be to: . Forge root cause investigations across Network Rail, its Partners and Suppliers arising from serious IT Incidents. . … Build strong peer-to-peer relationships within Digital Data and Technology and with Suppliers, ensuring effective communication and escalation of performance issues are documented. Essential: . Foundation Certificate in IT Service Management (ITIL). . Excellent data analysis and problem solving skills. . Ability to take ownership and solve problems independently. . Capable of absorbing data from various sources More ❯