2 of 2 Contract IT Support Jobs in the North West

Job summary The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service. Main duties of the job Deliver … first and second line technical support to the users of IT equipment and services: Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources. Diagnose faults and provide fixes for hardware and software faults that arise in the use … of the Trusts IT systems and assets. Delivery, testing and installation of IT hardware and software. Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register. Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment. Assist More ❯

Job Title: IT Support Technician - Tech Bar (Onsite) Location: Macclesfield, UK Overview We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will … act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate and resolve issues efficiently. Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices. Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box). Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments. Utilise tools More ❯