2 of 2 Contract Knowledge Transfer Jobs in the North West

execute queries, analyse locks and potentially guide data-fix requests. Process design & documentation With guidance from IT Manager to create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the … HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions and a final service-desk health report before roll-off. Key deliverables & timeline Timeframe Deliverable Days15 Service-desk baseline, agreed SLAs, hyper-care playbook Days620 Ticket triage leadership More ❯

boasts a vibrant international community. We are pioneers in redefining education and its role in shaping the future and world around us. Industry collaborations, knowledge transfer partnerships, research partnerships, international exchanges, student opportunities, outreach activities - these are just some of the ways we connect and work together. We … required to develop, lead, and deliver research projects, build partnerships, and represent the team in technical discussions and project meetings, ensuring effective collaboration and knowledge exchange. The post-holder will be expected to undertake advanced simulation and data-driven analysis to evaluate the role of grid-edge flexibility in … the microeconomic theory (market structures, competition, strategic interactions, bidding, consumer cooperative and noncooperative behaviour, game theory) plus proficiency in programming (e.g. Python, MATLAB) Strong knowledge of sustainable cities and local energy communities, V2G and flexibility markets, policy and market issues relating to local energy communities in the EU and More ❯