2 of 2 DemandTrendContract Problem Management Jobs in the North West

On behalf of Network Rail, we are looking for an IT Problem & Incident Analyst for a 12 Month (Inside IR35) contract based Hybrid in Manchester. Join Network Rail's Digital Data and Technology team to lead investigations into major IT incidents and problems. You'll Identify, diagnose and eliminate IT incidents that could adversely impact the reputation of the … organisation, using the problem management process from the point of detection to permanent resolution. You'll drive and implement solutions, maintain effective stakeholder communication and minimise the impact of incidents that cannot be prevented. As an IT Problem & Incident Analyst your main responsibilities will be to: . Forge root cause investigations across Network Rail, its Partners and … insights and recommendations to enhance technology performance and user experience. . Identify and collaborate with the relevant subject matter experts and ITIL functions to uncover root cause analysis and problem resolution. . Develop and monitor corrective action plans in liaison with the Service Desk, Configuration and Change Management functions confirming that the problem has been resolved. . More ❯

through the Microsoft 365 Admin centre. Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets. Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution. Support the administration teams with network/server troubleshooting and system-related testing. Maintain strong communication with both technical and non-technical business users. Handle occasional on-call … with Microsoft Office 365. Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange. Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management, and Enterprise Mobility Suite). Proficiency in Exchange 2013 and Skype for Business features, migration processes, and related concepts. Experience migrating large enterprise clients to Office 365 and troubleshooting … deployment issues. Advanced technical knowledge of Active Directory and familiarity with incident, change, and problem management disciplines. Strong analytical and problem-solving skills. Excellent communication and technical writing skills using the MS Office suite (PowerPoint, Visio, Word, Excel, Project). Understanding of project management concepts such as Six Sigma, MBF, and ITIL. Desired Skills and Experience More ❯