Service Desk & Event Management Analyst
- Hiring Organisation
- Hamilton Barnes
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 150 Daily
network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email …/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ...