2 of 2 Contract Salesforce Service Cloud Jobs in the North West

Opportunity This role supports the delivery, running and ongoing improvement of CRM, customer data, customer service and customer engagement platforms, keeping engineering standards, data governance and platform security tight. You'll work with business stakeholders, architects, product owners and engineering teams to design, build and support CRM solutions, integrations … automations that improve the customer experience and give the business a single Customer 360 view. You'll own scalable Salesforce solutions, connect enterprise platforms through APIs and event-driven architecture, support Salesforce Data Cloud work, and keep the whole CRM ecosystem reliable and evolving. What You Will ...

Coordinator to support the day-to-day running, performance and continuous improvement of our digital customer platforms. You'll work across online chat, self-service and automated customer journeys, investigating digital issues and identifying opportunities to make processes simpler and more effective. You'll also help explore … offices in Northwich (CW9 7LN) - 37.5 hours per week (Monday to Friday) What you'll be doing Managing digital platform cases through Salesforce, investigating issues affecting websites, portals, online chat, booking systems and other online customer journeys. Supporting the performance and continuous improvement of online chat, chatbots, Agentforce, self ...