4 of 4 Contract ServiceNow Jobs in the North West

Vulnerability management and incident response and security operations escalation Understanding of SIEM platforms, detection engineering, and Vulnerability alert management Familiarity with ITSM tooling, ideally ServiceNow Strong stakeholder management and reporting capability Understanding of regulated environments (MOD, HMG, Defence primes, or similar) Desirable Exposure to large-scale programmes (e.g. GCAP, major ...

both technical and business stakeholders. Experience within Banking, Financial Services, Payments or Payment Processing. Wire processing and SWIFT experience is advantageous. Desirable Experience with ServiceNow or Remedy. Monitoring experience with Splunk, Dynatrace, Glassbox, NetScout or similar tools. Experience with Ansible Tower, Bladelogic or other automation tools. Programming experience with Python ...

Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German Excellent Customer service skills. Demonstrate ability to troubleshoot and research application ...

tools, ITSM processes and self-service capabilities Champion automation and digital support solutions that improve efficiency and user experience Work closely with Service Desk, ServiceNow and technical teams to identify opportunities for improvement Help implement new support tools, workflows and productivity initiatives Training, Knowledge & Adoption Develop and deliver training … Strong understanding of Service Desk operations and ITSM principles Experience managing incidents, requests, escalations and service performance Experience working with ITSM platforms such as ServiceNow Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint and Power Platform Excellent communication, coaching and stakeholder management skills Ability to drive service improvements ...