3 of 3 Contract Strategic Thinking Jobs in the North West

Desirable: Certification in Data Governance or Data Management (e.g., DAMA, DCAM). Experience in change management and organizational transformation. Background in data analytics, business intelligence, or IT. Personal Attributes: Strategic thinker with a hands-on approach. Empathetic and adaptable communicator. Strong problem-solving and decision-making capabilities. Collaborative mindset focused on continuous improvement. If you are ready to make More ❯

this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT More ❯

and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software … Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and More ❯