3 of 3 Contract Thought Leadership Jobs in the North West

Role: Contact Centre Director (Helpdesk) Location: Manchester, UK Type: Inside (IR35) Key Responsibilities Strategic Leadership Develop and deliver the overall Helpdesk strategy, aligned with client vision, values, and customer service objectives. Define and implement a clear operating model that ensures efficiency, consistency, and high-quality service delivery. Lead transformation programmes that enhance digital capability, self-service, automation, and data … from first contact to resolution, ensuring seamless handovers and accountability across teams. Drive continuous improvement in processes, systems, and ways of working to maximise productivity and customer satisfaction. People Leadership Lead, coach, and develop senior managers and team leaders, fostering a culture of engagement, high performance, and customer focus. Build capability across the helpdesk organisation, ensuring robust succession planning … and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for money in service delivery. Identify opportunities for growth, innovation More ❯

social to generate high-quality leads Shape brand messaging and support PR to build authority and traction Collaborate with sales to create powerful enablement tools and conversion assets Deliver thought leadership through blogs, whitepapers, and case studies Plan and execute impactful events—webinars, trade shows, conferences Drive joint campaigns with partners to maximise visibility and engagement Use analytics More ❯

in an IDE Platform for Cloud Engineering (e.g., Backstage) Desirable: Senior engineering skills as a GCP Cloud SME with experience as a Technical Consultant in design, architecture, and strategy. Thought leadership in driving innovation and best practices. Strong communicator, collaborator, and leader with experience working with multiple organizational stakeholders. More ❯