1 of 1 Contract Trend Analysis Jobs in the North West

used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network … ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till More ❯