Technical Business Analyst
- Hiring Organisation
- FDM Group
- Location
- York, North Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £60,000 - £70,000 per annum
Product Owners, Business Analysts, and technical teams Contribute to functional design, proof of concepts (POCs), and solution validation About You Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS) Proven expertise in contact centre design (IVR, routing, omnichannel) and case management ...