1 of 1 Contract IT Analyst Jobs in North Yorkshire

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 - via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use … of hardware, software and telecommunications in an organisation, including: providing high level onsite and remote IT technical liaison, support and network administration to computer users across the full life cycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users … provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first More ❯