Understanding of cloud security, governance and best practice Nice to Have Exposure to ECS, EKS or container workloads Experience working with event driven or data pipeline architectures Knowledge of CloudWatch, Grafana or other observability tools Apply now or email for more information. More ❯
experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in … ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow … using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system More ❯
experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in … ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow … using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system More ❯
