2 of 2 Contract Defect Management Jobs in the North of England

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … engineering teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer ...

user experience. Support patching, upgrades, migrations and ongoing improvements. Work closely with engineering and architecture teams on Citrix infrastructure initiatives. Support proactive defect management and technical assurance activities. Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus. Essential Skills & Experience Proven experience … experience with Citrix Virtual Apps and Desktops . Experience supporting Citrix Cloud . Strong knowledge of NetScaler ADC . Experience with Citrix Workspace Environment Management (WEM) . Experience with Windows Server, Active Directory, Group Policy and FSLogix . Virtualisation experience, including VMware, Hyper-V and/or XenServer . ...