13 of 13 Contract ITSM Jobs in the North of England

ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to More ❯

Power BI) Microsoft Entra ID/Azure AD Microsoft Intune (device & mobile management) Windows 10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach - able to work independently and deliver at pace. Interested? Please send your CV for immediate consideration. Modis International Ltd More ❯

compliance with retention policies. Operational Excellence: Implement changes following client change management processes. Conduct disaster recovery testing and maintain documentation. Produce management reports and contribute to problem resolution using ITSM tools. Experience: Proven track record in storage and backup administration within secure environments. Familiarity with ITIL processes and change management. SAN Storage and Backup technologies (e.g., NetApp, EMC, Veritas). More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals (Windows, macOS, mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

and build capability across teams. Role Requirements: Certification: ServiceNow Certified Technical Architect (CTA). Expertise: Proven experience designing and implementing ServiceNow solutions across multi-cloud environments. Module Mastery: IRM, ITSM, HRSD, CSDM, SPM. Security & Integration: Strong background in secure API provisioning and integration frameworks. Communication: Exceptional influencing and presentation skills. If you are interested in this role, please apply or More ❯

customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. Provide troubleshooting services for desktops, laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware More ❯

Client Delivery and Account Management at a senior level. Deep expertise in IT Service Delivery (ITSD), including managing Service Level Agreements (SLAs). Expert knowledge of IT Service Management (ITSM) methodologies. Active SC Clearance is mandatory for this role. £500 a day inside IR35 | Newcastle - 3 days in office If this seems of interest to you then please apply directly More ❯

walk-up support via Tech Bar/drop-in service. Participate in the on-call support rota when required. Document activities, resolutions, and configuration updates in line with IT service management processes. Required Skills & Experience Prior experience in a deskside or field support environment (Level 2). Strong hands-on capability in diagnosing and resolving hardware, software, and OS issues. … and common enterprise applications. Basic knowledge of network equipment and connectivity fundamentals. Familiarity with meeting room technologies and AV systems (advantageous). Previous experience working with ticketing systems and ITSM processes. Additional Requirements Full-time availability and eligibility to work in the UK. Willingness to undergo a background check. Excellent written and spoken English. Strong interpersonal and customer service skills. More ❯

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance to contribute to a dynamic environment where your expertise will help drive successful … service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability More ❯

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance to contribute to a dynamic environment where your expertise will help drive successful … service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability More ❯

customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration … Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills Strong communication and customer More ❯

customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration … Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills Strong communication and customer More ❯

ServiceNow Architect (SC Eligible) Contract Inside IR35 £650 - £700 12 Month Contract Initially Hybrid Working - 60/40 split within North West or Yorkshire October Start Date The Role - My client seeks an experienced ServiceNow Certified Architect to support the More ❯