12 of 12 Contract ITSM Jobs in the North of England

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

Windows 11 Active Directory SCCM/Microsoft Configuration Manager Citrix and/or VDI environments Microsoft Office 365 Experience using ServiceNow or similar ITSM platforms. Understanding of software deployment and endpoint support processes. Ability to manage multiple priorities in a fast-paced project environment. Excellent communication and customer-facing skills. ...

Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent ...

experience building, configuring and deploying laptops. Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality. Experience managing incidents and service requests through an ITSM platform. Excellent communication and stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours ...

operational processes. Work with stakeholders to capture functional and non-functional requirements for new or modified services. Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management. Produce service design packages, service models, operational procedures and support documentation. Define service standards and ensure compliance with ...

audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder coordination and reporting skills Experience within SIAM ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation/HCI, Kubernetes, networking ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) * Excellent customer interface and customer service skills * Some flexibility with working hours when needed * Full UK Driving License. * SC Cleared or required ...

business priorities are understood by technical support teams. Escalate service risks appropriately through IT and supplier management. ________________________________________ Knowledge & Experience Essential Strong Experience within IT Service Management, ideally supporting enterprise SAP environments. Good working understanding of SAP ECC and how SAP supports end-to-end business processes. Working knowledge … interfaces including IDocs, RFCs and PI integration. Understanding of SAP background jobs, BW process chains and batch dependencies. Experience using ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP Application Management Services (AMS) providers. Job Title: SAP Service Delivery Manager Location: Manchester, UK Job Type ...

current service offerings and business needs. Essential skills and experience Experience with service catalogue management tools. Strong understanding of the ITIL framework and IT service management principles. Excellent communication and stakeholder management skills. Ability to collaborate effectively with cross-functional teams. Strong organisational and project management capabilities. Proficiency in IT … Long-term contract runs until Feb 2027. Hybrid working model (60% office, 40% remote). Opportunity to work within a large-scale IT service management environment. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role ...