Voice AI Lead Architect Data Architecture - Banking
- Hiring Organisation
- EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 per day
Customer 360 and contextual data enablement Build RAG-based knowledge systems integrating structured and unstructured banking data. Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals). Ensure integration with core banking, CRM, and analytics platforms . Establish data governance, lineage, quality, and compliance frameworks … banking Experience working in regulated financial environments Track record of driving data-driven CX transformation initiatives Preferred Qualifications Experience with Customer 360, real-time personalization, and behavioral analytics Exposure to multi-agent AI architectures and tool invocation frameworks Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect ...