2 of 2 Contract Service Desk Support Jobs in the North of England

Service Desk Analyst/2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer/Technical Support Engineer/Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support …/VPN/protocols etc), server administration, anti-virus software and various other applications. To act as the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS … printers, peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service More ❯

We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing … Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY … SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many More ❯