in complex enterprise environments. Desirable Project management certifications (e.g., PMP, PRINCE2, Agile PM). Familiarity with contract negotiation and outsourcing agreements. Previous experience in business-critical service delivery roles. Strategic thinker with strong analytical capabilities. Calm under pressure; able to prioritize and act decisively. Collaborative and able to work cross-functionally. Detail-oriented, with a strong commitment to quality More ❯
of Bentley Cloud-hosted platforms. Familiarity with SAML, LDAP, or Active Directory for authentication. Certifications in Oracle Primavera or Bentley ProjectWise are a plus. Soft Skills: Analytical thinker and strategic collaborator. Self-motivated and adaptable in evolving environments. Skilled at building cross-functional relationships between business, engineering, and IT stakeholders. Effective communicator, capable of training users and managing system More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Robert Walters
this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategicthinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Robert Walters
this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategicthinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT More ❯
and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software … Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and More ❯
Bolton, Greater Manchester, North West, United Kingdom
The Bridge (IT Recruitment) Limited
and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software … Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
The University of Manchester
shape how one of the UK's leading research universities harnesses AI to transform education, reimagine research practices, and reshape operations. We're looking for someone who can combine strategic insight with practical delivery - a bridge between emerging technologies and real-world institutional challenges. What you will be doing: You'll be part of a small, high-impact Skunkworks … and operations. Acting as a primary point of contact for stakeholders, building strong partnerships across faculties, services, and external collaborators. Supporting the Director in providing inspirational leadership and turning strategic vision into concrete plans. Coordinating multi-disciplinary project teams, ensuring projects are delivered effectively and decisions are made quickly. Helping to develop business cases for scaling up successful pilots More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
The University of Manchester
shape how one of the UK's leading research universities harnesses AI to transform education, reimagine research practices, and reshape operations. We're looking for someone who can combine strategic insight with practical delivery - a bridge between emerging technologies and real-world institutional challenges. What you will be doing: You'll be part of a small, high-impact Skunkworks … and operations. Acting as a primary point of contact for stakeholders, building strong partnerships across faculties, services, and external collaborators. Supporting the Director in providing inspirational leadership and turning strategic vision into concrete plans. Coordinating multi-disciplinary project teams, ensuring projects are delivered effectively and decisions are made quickly. Helping to develop business cases for scaling up successful pilots More ❯
Your work will be central to redefining how Travel Counsellors deliver value - smarter, faster, and more personally than ever. This isnt just backlog management. Its a role for a strategic thinker, an AI advocate, and a product visionary who thrives on turning possibility into production. What Youll Be Doing Lead TC Co-Pilot Development: Own the roadmap of our … data teams understanding of APIs, cloud platforms (AWS, Azure), and ML workflows Familiarity with tools like Miro, Azure DevOps, Aha!, and Gen AI prototyping platforms What You Bring: Product thinking thats user-first and AI-fluent Strategic vision with the ability to prioritise ruthlessly and a curiosity to explore the unknown and confidence to lead through ambiguity Excellent More ❯
Are you a strategic thinker with a passion for technology sourcing and supplier management? This is your chance to join a forward-thinking organisation at the forefront of digital transformation, helping shape the way technology services are delivered across the business. As an IT Sourcing Manager, you will be pivotal in driving value, optimising costs, and ensuring supplier … shaping technology sourcing and delivery at a large, dynamic organisation. Work in a hybrid environment that balances collaboration and flexibility. Opportunity to drive innovation, optimise supplier performance, and influence strategic decisions. Enjoy a role that offers career growth, development, and exposure to senior leaders. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's More ❯