2 of 2 Contract Systems Thinking Jobs in the North of England

will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group. This role will focus on developing … part of a community of best practice for Service Design that extends beyond the team to driving uptake and engagement in service design thinking across YBS About you You will be a brilliant communicator, skilled at influencing stakeholders. Youll know how to work collaboratively to advocate passionately on behalf ...

business needs, expected outcomes and operational requirements. Define and assure non-functional requirements, including availability, performance, security, resilience, scalability, supportability and operational readiness. Apply systems thinking to understand upstream and downstream impacts across processes, applications, data, suppliers, operational teams and business outcomes. Work with third-party suppliers, delivery … partners and systems integrators to ensure requirements are understood and outputs are validated. Produce clear, consistent and high-quality BA artefacts with strong traceability, governance and delivery confidence. Key skills and experience required: Strong experience delivering business analysis within complex IT change environments. Proven requirements engineering, process modelling, data ...