2 of 2 Contract Translating Business Requirements Jobs in the North of England

customer and colleague journeys across channels and case management. Responsibilities Facilitate business and design workshops across Contact Centre and Workflow workstreams Translate business requirements into high-quality user stories, epics, and backlog items Develop end-to-end customer and colleague journeys across voice, digital … Contact Centre transformation (CCaaS) Proven expertise in contact centre design (IVR, routing, omnichannel) and case management/CRM workflows Experience facilitating workshops and translating outputs into structured requirements and user stories Ability to work across business, BA, and technical teams in complex environments Comfortable operating ...

based workflows and pipeline automation Participate in infrastructure and deployment activities, including containerisation and Infrastructure as Code Collaborate with cross-functional teams to translate business requirements into testable solutions Mentor and guide team members on testing methodologies and best practices Key Skills & Experience Technical Skills Proficiency ...