Helpdesk Analyst - 12 months
- Hiring Organisation
- The Business Connection Group
- Location
- Ellesmere Port Town, Cheshire West and Chester, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £26000 - £27000/annum
colleagues and other departments. Identify recurring issues and collate related tickets to support pattern recognition and further escalation. Collaborate with technical teams to support testing activities and help isolate bugs or system problems. Knowledge and Skills Proven skills in supporting internal and external users with bespoke systems and portals … maintaining clean and accurate data across systems, and how to identify and resolve duplicates. Understands the role of User Acceptance Testing (UAT) and the Helpdesk's contribution to isolating system-related problems. Knows when and how to escalate technical issues or concerns to the appropriate team ...