eCommerce Customer Success Executive
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ricoh
hours, capturing preferences and favourites for repeat purchases. Deliver live chat support to assist customers with product queries, account setup, and order completion. Sales Enablement & Product Strategy Use business analytics and Google Analytics to understand customer behaviour and influence product strategy. Identify trends, gaps, and opportunities to refine the product offering and increase sales. Evaluate product presentation and descriptions to … You will ideally have Experience managing or supporting e-commerce platforms. Project management skills (including Visio). Knowledge of category and product management in an online environment. Strong business analytics and reporting skills (Power BI preferred).Proven ability to drive customer satisfaction and engagement. A proactive, sales-driven mindset with a passion for innovation. Advanced Microsoft Office skills. Working knowledge More ❯
Employment Type: Contract
Posted: