NOC Team Lead
- Hiring Organisation
- Alexander Edward James Consulting Limited
- Location
- Belfast, Northern Ireland, United Kingdom
- Employment Type
- Permanent Contract, On-site
- Salary
- £37,000
Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams … operational stakeholders and external suppliers. Coordinate multiple stakeholders during fault resolution, ensuring ownership, actions and next steps are clearly understood. Ensure service commitments and SLA requirements remain a consistent priority throughout the shift. What We're Looking For We're looking for an experienced technical operations professional with a strong ...