1 of 1 Contract Service Design Jobs in Northern Ireland

controls are managed. The role focuses on designing and developing user-centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create … intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development trends, introducing innovative solutions that enhance user experience and business outcomes. Manage stakeholder relationships and ensure user needs are prioritised throughout the development process. Essential Criteria Proven experience as a Service Designer/Developer, with a track record of driving business outcomes through innovative service solutions. Strong expertise in journey mapping and service More ❯