1 of 1 Contract Service Management Jobs in Nottingham

device behaviour, or incidents outside of documented guidance to the Helpdesk for further investigation. Ensure accurate routing and handover of escalated tickets to maintain service quality and resolution times. Support users through telephony and digital support channels, ensuring a positive customer experience. Contribute to the management of a small international user population across regions including North America and Asia. Work closely with Service Management and operational teams to ensure effective call handling and escalation processes. Produce and maintain weekly performance and operational reporting for key stakeholders. Monitor support trends and identify recurring issues ...