ICT Apprentice Support Technician
- Hiring Organisation
- Flat Fee Recruiter
- Location
- Arnold, Nottingham, Nottinghamshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £10.85 - £12.71 per hour
ensuring agreed SLAs and KPIs are met, to maintain service quality and compliance with industry best practice. Helping identify and plan service improvement initiatives where appropriate. Triage, troubleshoot and resolve service requests and issues, and document and process changes related to ICT systems and software, including multi-function … conjunction with the ICT Security Manager. Provision of administrative support, such as processing invoices, receiving goods and creating training materials. Contribute to the continuous improvement of service desk processes and knowledge base. Support ICT service continuity and participate in disaster recovery planning and testing. Through training ...