IT Administrator
- Hiring Organisation
- Lucid Support Services Ltd
- Location
- Nottingham, Nottinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Administrator Location: Nottingham (Onsite) Duration: 6 Weeks initially Rate: £140 , inside IR35 Key Responsibilities Act as the initial contact and triage point for all support queries. Identify and validate whether issues are related to the rollout. Guide users through agreed support documentation and user guidance to resolve common issues. Troubleshoot … and resolve incidents that fall within the defined support scope and knowledge guides. Escalate more complex issues, unexpected device behaviour, or incidents outside of documented guidance to the Helpdesk for further investigation. Ensure accurate routing and handover of escalated tickets to maintain service quality and resolution times. Support users through ...