Head of Technology Operations
- Hiring Organisation
- Hackajob Ltd
- Location
- Oxford, South East, United Kingdom
- Employment Type
- Permanent Contract, Hybrid
relevant ISO standards. Oversee internal support and workplace technology services, including service desk performance, device lifecycle, endpoint management and joiner / mover / leaver processes. Strengthen asset and configuration management, including CMDB effectiveness and lifecycle visibility. Own operational risk reporting and ensure risks are clearly assessed … incidents and making clear decisions when services are under pressure. Experience improving operational governance, service measures, escalation routes and reporting. Working knowledge of ISO 27001 and ISO 20000, including supporting controls, audits or improvement activity. Understanding of asset management, configuration management, CMDB principles ...