2 of 2 Contract Process Improvement Jobs in Oxfordshire

clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate where process redesign, platform capabilities, automation and AI can add value, while ensuring recommendations are driven by evidence rather than technology preference. A key part … service operations and performance data to establish a credible baseline. Review customer journeys, case management processes, routing, escalation paths and reporting. Identify opportunities for process improvement, automation and AI adoption. Assess solutions across process change, platform capability, integration, RPA and AI. Design and prioritise transformation initiatives based ...

establish and challenge current ways of working, define robust target-state processes and operating requirements, and translate business needs into practical improvements across people, process, data and technology Lead the analysis, design and optimisation of end-to-end business processes across multiple functions. Assess current-state processes and define … target operating models that improve efficiency, scalability, governance and performance. Evaluate process maturity and implement standards, controls, ownership and documentation frameworks. Gather, challenge and validate business requirements, ensuring solutions deliver genuine business outcomes. Identify root causes of business issues and recommend process, organisational, data or technology improvements. Analyse ...