ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting More ❯
to user Mandatory Knowledge Required Some AD experience (Adding objects groups) Windows 10 & 11 Knowledge (OneDrive, System logs) Troubleshooting knowledge with device and applications Windows Administration (HDD cleanup) Some SCCM TS building knowledge More ❯
skills for devices and applications. Knowledge of Active Directory (AD) , including adding objects and groups. Experience with MS Surface Pro devices or similar hardware is a plus. Familiarity with SCCM Task Sequence (TS) building. An active SC Security Clearance is a hard requirement for this role. Excellent customer-facing skills and the ability to work effectively in a team. This More ❯
