Customer Service Transformation Consultant
- Hiring Organisation
- Hays
- Location
- Oxfordshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...