role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken More ❯
Once built install Applications, peripherals & add to relevant AD groups Apply Windows and Office updates where applicable Get user to log into the new/rebuilt device Test Ozone WIFI Test 4G WIFI Update user records/Inventory Hand new device to user Mandatory Knowledge Required Some AD experience (Adding objects groups) Windows 10 & 11 Knowledge (OneDrive, System logs) Troubleshooting More ❯
Once built install Applications, peripherals & add to relevant AD groups Apply Windows and Office updates where applicable Get user to log into the new/rebuilt device Test Ozone WIFI Test 4G WIFI Update user records/Inventory Hand new device to user Mandatory Knowledge Required Some AD experience (Adding objects groups) Windows 10 & 11 Knowledge (OneDrive, System logs) Troubleshooting More ❯
