Service Desk Analyst
- Hiring Organisation
- Carbon 60
- Location
- Portsmouth, Hampshire, Southwick, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £28000 - £35000/annum
will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. … with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract, fixed-term perm available ...