Retail IT Service Desk Analyst (1st Line)
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- Portsmouth, Hampshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £15 - £16/hour
Point of Contact: Provide exceptional, friendly 1st line technical support to store managers and retail teams via phone, email, and ticketing queues. * Incident & SLA Management: Log, prioritize, troubleshoot, and resolve incidents in ServiceNow, ensuring fast turnaround to prevent any disruption to retail trading. * Hardware & POS Troubleshooting: Diagnose and resolve … printers, barcode scanners, payment terminals (PEDs), and digital signage. * Mobile Device Support: Deploy and troubleshoot corporate iOS/iPad devices used for assisted selling, inventory management, and digital clienteling. * Systems Monitoring & Maintenance: Assist with basic network checks (in-store Wi-Fi, routers/switches), user access requests ...