3 of 3 Contract JIRA Jobs in Portsmouth

etc. Experience of ITIL processes and procedures. General IT trouble shooting skills Some knowledge of Linux, and/or containerisation, as well as JIRA and Confluence would also be preferred although is not vital Skills: Ability to learn to use new technology including proprietary software and systems when required ...

etc. Experience of ITIL processes and procedures. General IT trouble shooting skills Some knowledge of Linux, and/or containerisation, as well as JIRA and Confluence would also be preferred although is not vital Skills: Ability to learn to use new technology including proprietary software and systems when required ...

will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change … insights. Maintain knowledge bases, SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with ...