4 of 4 Contract JIRA Jobs in Portsmouth

test Git for version control Inter-process communication and techniques Unit and integration test tools (e.g. Google Test, Robot Framework) Atlassian toolset (e.g. Jira, Confluence, BitBucket) Python 3.x code development using Redhat 8.x hosted on Linux servers Python application integration with the modem and test equipment using various APIs

network functionality • Knowledge of multiple phases of an engineering lifecycle and good knowledge of lifecycle models (e.g. Waterfall, Agile) and associated tools (e.g. JIRA) • Knowledge of mathematical simulation tools/languages (e.g. Mathworks MATLAB, Simulink, Pearl, Python, MathCAD) • Proven Ability of using a high level design methodology (e.g.

responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records … Foundation Experience in an IT support or customer-facing technical role. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Excellent communication and customer-service skills. Strong problem-solving and triage ability. Eligibility and willingness to obtain SC clearance.

will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change … insights. Maintain knowledge bases, SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with