IT Service Desk Team Leader
- Hiring Organisation
- Randstad Delivery
- Location
- Portsmouth, Hampshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £40000/annum
Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance is provided … levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development. Service Delivery: Act as the guardian of SLAs (Service ...